Florens Florens Psychology & Wellbeing
A woman resting peacefully against a tree in a sunlit forest

Time for you to nurture.

A dedicated team of psychologists, doctors and therapists helping you and your loved ones live a fuller, more meaningful life.

How can we help?

For individuals, couples, children, families and workplaces, in person in Bulimba and Wellington Point, or online.

Feeling anxious, low or stuck

Individual therapy

One-on-one support to understand what you’re facing and find practical ways forward.

Feeling disconnected as a couple

Couples & relationship therapy

Rebuild trust and connection and communicate well, including Gottman Method couples therapy.

Wondering about ADHD or autism

Psychological assessments

Thorough assessments for children, teens and adults, with clear reports and recommendations.

Meet our psychologists & therapists

Finding the right psychologist is an important first step. Our team brings together experienced clinicians with a range of interests and expertise.

Dr Vicky Wall
Senior Clinical Psychologist

Dr Vicky Wall

Helps with trauma (including EMDR), new parents, children and families, and ADHD and autism assessments.

Child, family and adult psychology

Wellington Point or online

Supports children, adults and families, with special interests in trauma and in supporting new parents, including perinatal and postnatal wellbeing. Trained in EMDR.

Dr Sarah Fraser with a golden retriever
Senior Clinical Psychologist

Dr Sarah Fraser

Helps children, adults and couples, offers assessments, and works with her therapy dogs Malu and Teddy.

Child, family and adult psychology, Board-approved supervisor

Wellington Point or online

Over 25 years' experience with children, adults and families, with special interests in animal-assisted therapy, children and relationship therapy.

Gaye Idec
Senior Psychologist

Gaye Idec

Helps with menopause, trauma (including EMDR) and burnout, and supports veterans, their families and couples.

Adults across the lifespan, couples and families

Wellington Point or online

Supports adults through stress, burnout, anxiety, trauma, grief and change, with a special interest in veterans and their families and women in perimenopause.

Karly O’Shea
Family & Relationship Therapist

Karly O’Shea

Helps parents and couples, and separated parents through our Positive Co-Parenting Program.

Perinatal, parenting and couples

Wellington Point or online

Pivotal in developing our Positive Co-Parenting Program, which she delivers to families across Australia. She also leads our Circle of Security Parenting groups and supports couples using the Gottman Method.

Dr Matt Warburton
GP & Therapist

Dr Matt Warburton

Helps with stress, burnout, anxiety and depression, using ACT.

GP and Acceptance & Commitment Therapy

Bulimba or online

More than 20 years in medicine, now using ACT to help with stress, exhaustion, anxiety, depression and burnout.

Jason Dean
Senior Psychologist

Jason Dean

Helps adults with burnout, work stress, anxiety and career change.

Adults, work stress and life changes

Bulimba or online

More than 30 years in clinical and workplace psychology, helping adults with anxiety, burnout, low mood, relationships and career changes.

Nadine Piot
Clinical Psychologist

Nadine Piot

Helps adults at every stage of life, in English or French.

Adults of all ages, in English or French

Bulimba or online

A calm, reflective clinician with experience in private practice, hospitals and the corporate world, offering a warm, non-judgemental space to talk.

Bridget Lyle
Practice Manager

Bridget Lyle

Practice operations and client care

Keeps the practice running smoothly behind the scenes and makes sure every client is looked after from their first call.

Meet the whole team

Not sure who to see? Make an enquiry.

A calm consulting room at our practice, with two armchairs, a timber sideboard and a soft lamp

Why choose Florens?

Starting therapy can take courage. We’ll meet you where you are and go at a pace that feels right for you.

  • Experienced, compassionate clinicians

    Our psychologists, therapists and GP bring decades of experience, and take the time to listen and understand what you need.

  • Personalised care for individuals, couples and families

    Support shaped around your goals, whether you come on your own, as a couple or as a family. When separation is part of the picture, we can work alongside Florens Family Law.

  • A welcoming and supportive environment

    A small, family-owned practice in Bulimba and Wellington Point, with sessions online too, where you can feel at ease from your first visit.

Locations & appointments

Inner Brisbane

Bulimba

8/77 Oxford Street
Bulimba QLD 4171

Bayside

Wellington Point

7/687-689 Old Cleveland Road East
Wellington Point QLD 4160

Anywhere in Australia

Online Consultations

Access psychological support from the comfort of your home, wherever you are in Australia.

A Florens clinician providing an online video consultation from a calm, warmly lit room
Need help now?We are not a crisis service. If you or someone else is in immediate danger call 000, or call Lifeline on 13 11 14, any time.

Ready to take the first step?

Book online at Bulimba, Wellington Point or by video, or send us a few words and we’ll help you find the right clinician.

Our team

Meet the whole team

Finding the right psychologist is an important first step. Our team brings together experienced clinicians with a range of interests and expertise.

Adults

Individual therapy

Individual therapy gives you a private, unhurried space to talk one-on-one with a therapist about what’s on your mind.

Book online

Together, you work out what matters most and find practical ways forward.

Who it’s for

Individual therapy is for adults who are finding things hard, facing a big change, or wanting to understand themselves better. You don’t need to have it all worked out first. Bring one concern or several, and we’ll start there. If you’re looking for support for a child or teenager, see our child and adolescent psychology page.

What we help with

Our psychologists work with adults on a wide range of concerns, including:

How we work

Your therapist works with you as a partner. First, you’ll talk about what brought you in and what you’d like to be different. Then you agree on goals and an approach that suits you, and go at a pace that feels right. Sessions usually run for about 50 minutes, often every week or two. Depending on who you see, the approach may include Acceptance and Commitment Therapy (ACT), EMDR, or cognitive and behavioural therapies.

Fees and booking

Our reception team can go through current fees and help you choose a therapist. You may be able to get help with the cost:

  • Medicare: if your usual GP prepares a Mental Health Treatment Plan and refers you, you may be eligible for a Medicare rebate on sessions with a psychologist.
  • Private health: depending on your cover, your fund may pay a rebate on some sessions. Medicare and private health can’t both be claimed for the same session.
  • DVA, WorkCover or EAP: veterans, people with a work-related injury or illness, and staff whose employer offers an EAP may be eligible for funded sessions. For DVA or WorkCover, start with your GP.
  • Hardship: a small number of lower-cost appointments may be available if money is tight.
Young people

Child & adolescent psychology

Growing up brings big feelings, new challenges and lots of change.

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We help children and teens make sense of what they’re going through, with parents and carers closely involved.

What we can help with

Every young person is different. Families often reach out when a child or teen is dealing with:

  • Worries, fears and anxiety
  • Big emotions that feel hard to manage
  • Behaviour that is tricky at home or at school
  • Making and keeping friends
  • Low mood or low confidence
  • Trauma or upsetting experiences
  • Big changes, like a new school, a move or changes in the family

How we work

Our clinical psychologists draw on evidence-based approaches and tailor them to your child’s age, stage and personality. We also look at the bigger picture: home, school, friends and daily routines. Parents and carers are part of the team. Early sessions focus on understanding what’s happening and agreeing on goals together, and we share practical ideas you can try at home.

Approaches we use

  • Cognitive behavioural therapy (CBT): with pictures and activities suited to their age, children learn how thoughts, feelings and actions connect, and practise ways to handle worry.
  • Play-based therapy: play is how children naturally express themselves, so it can help them work through feelings they can’t yet put into words.
  • Art and creative activities: drawing, painting and making things give children another way to show how they feel.
  • Animal-assisted therapy: for some children, a calm, registered therapy dog in the room can make it easier to relax and talk.
  • Parent-child interaction therapy: parent and child come to sessions together. It aims to strengthen your bond, help you communicate and ease difficult behaviour.
  • Social skills groups: structured groups where children practise making friends, sorting out disagreements and coping with social worries, at the practice or in schools.

Fees and booking

Not sure where to begin? Our team can talk through your child’s needs and what sessions cost. If your child’s usual GP prepares a Mental Health Treatment Plan and refers them to us, you may be eligible for a Medicare rebate. Wondering about ADHD, autism, learning or giftedness? Our assessment packages may be a helpful next step.

Young children

Play-based therapy

Play is how children make sense of the world.

Book online

In play-based therapy, toys, art, sand and stories give children a way to show what they’re feeling and work through it, even when they can’t yet put it into words.

Who it’s for

Play-based therapy is mostly for younger children, from preschool to primary school age. It can also suit older children who find it hard to talk about how they feel. You don’t need to know exactly what’s wrong. If something has changed in your child, or you’re worried about how they’re coping, that’s reason enough to reach out.

What we can help with

  • Big feelings, worry and anxiety
  • Changes in behaviour at home, kindy or school
  • Family changes such as separation, a new sibling or moving house
  • Grief and loss
  • Difficult or frightening experiences
  • Confidence, friendships and managing emotions
  • Supporting neurodivergent children

How it works

We start by meeting with you, without your child, to understand their history and what you’ve noticed. In sessions, your child uses carefully chosen toys, art materials and games, and leads the play. Your therapist watches, joins in and gently reflects what they notice. Over time, play becomes a safe way for your child to express feelings, try out new ways of coping and build trust.

You stay involved throughout, with regular check-ins and practical ideas to support your child at home.

Fees and booking

Call us to talk about your child and to book a first appointment with a parent. Ask us about current fees and any rebates that may apply, including through a Mental Health Treatment Plan from your GP.

Therapy dog

Animal-assisted therapy

For some people, talking is easier with a calm, friendly dog in the room.

Book online

Animal-assisted therapy brings Malu and Teddy, our registered therapy dogs, into sessions with Dr Sarah Fraser, helping children and adults settle, feel safe and open up at their own pace.

Who it’s for

Children, teenagers and adults who feel anxious or unsure about therapy, find it hard to put feelings into words, or simply feel more at ease around animals. It can be especially helpful for young people coming to counselling for the first time. Animal-assisted therapy is offered by Dr Sarah Fraser in person at our Wellington Point practice.

What we can help with

  • Anxiety and worry
  • Low mood and withdrawal
  • Big feelings and emotional regulation
  • Building trust after difficult experiences
  • Social confidence and connection
  • Feeling more comfortable in therapy

How it works

Malu or Teddy joins sessions where it suits you and your goals. Sometimes they simply rest nearby. Other times, gentle activities such as patting, grooming or teaching a simple command become part of the session, helping to build calm, confidence and connection. Sarah leads the therapy throughout, and the dogs’ wellbeing is always looked after too.

Is it right for me?

Animal-assisted therapy isn’t for everyone. If you have allergies, feel uneasy around dogs or would simply prefer not to, your sessions with Sarah can go ahead without the dogs. We’ll talk it through with you before your first appointment.

Fees and booking

Call us to ask about animal-assisted therapy and to book with Sarah at Wellington Point. Ask us about current fees and any rebates that may apply, including through a Mental Health Treatment Plan from your GP.

Assessments

Child, adolescent & adult assessment packages

Our assessment packages take a careful look at how a child, teen or adult thinks, learns, focuses and relates to others.

Book online

Each one includes a written report and a feedback session to talk through the findings and next steps.

Who it’s for

People often come to us when:

  • Reading, spelling, writing or maths just aren’t clicking
  • Focus, organisation or restlessness keep getting in the way at school, work or home
  • Social, communication or sensory differences have been noticed
  • A capable child seems bored or switched off in class
  • You need a diagnosis or report for NDIS, school support or funding
  • Speech, hearing or language differences make standard testing hard

Assessments we offer

Not sure which one fits? We’ll work that out together at your first appointment.

  • Autism
  • ADHD (attention and focus)
  • Combined autism and ADHD, for when signs of both overlap
  • Cognitive: reasoning, memory and problem-solving
  • Education and learning, including dyslexia, dyscalculia and dysgraphia
  • Gifted potential, including twice-exceptional learners (gifted with a learning difficulty)
  • Non-verbal cognitive, which measures reasoning without relying on spoken language
  • Intellectual disability and adaptive functioning, often needed for NDIS or school funding
  • School readiness, for children about to start prep or year one
  • Social and emotional wellbeing, including anxiety and mood in children and teens
  • Adult psychological assessment, including personality and mental health

What’s included

Depending on the assessment, your package may include:

  • An interview about development, health, and school or work history
  • Testing sessions with breaks built in, plus questionnaires
  • For autism, a look at sensory preferences and everyday living skills
  • Scoring and analysis between appointments
  • A written report (usually 10 to 20 pages) with findings, any diagnosis and practical recommendations
  • A one-hour feedback session to go through the results and your questions

How we work

Assessments are led by our psychologists who are trained in ADHD, autism, cognitive and learning assessment. We use recognised, standardised tools and get to know the whole person, not just the scores. Reports are written with schools, GPs and paediatricians in mind, and may help when seeking supports at school, at work or through the NDIS.

Fees and booking

Everything starts with an initial consultation. You can share your concerns, learn how the process works, and decide with your psychologist whether a full assessment makes sense or another option would suit better.

  • We bill in stages (intake, testing, report and feedback), and each stage is paid before it goes ahead.
  • Some appointments may attract a Medicare rebate, a private health contribution or NDIS funding (self- or plan-managed). Ask us what you may be eligible for.
  • If cost is a worry, please talk with your psychologist or our team.
  • To move an appointment, please give at least two business days’ notice.
Couples

Relationship therapy

Every relationship goes through hard patches, and it can help to talk things through with someone outside it.

Book online

We support couples in all kinds of relationships, whether you’re in a rough spot or simply want to feel closer.

Who it’s for

Relationship therapy can be useful at many points in life, such as becoming parents, changing careers or retiring. Some couples reach out in the middle of a crisis. Others have no big problem at all and just want to understand each other better and keep their bond strong. You don’t need to know exactly what you want from therapy before you start.

What we can help with

Couples often come to us about:

  • Rebuilding trust after an affair
  • Arguments that keep happening or never seem to get resolved
  • Talking and listening to each other, and feeling close again, both emotionally and physically
  • Starting or growing a family: becoming parents, fertility worries, pregnancy loss, or step-parenting in a blended family
  • Big changes and pressures, such as moving, a career change, retirement, money worries, or differences in culture, faith or beliefs
  • Health and grief, when one or both of you is living with a mental health concern, an illness or injury, or a loss
  • Deciding whether to stay together or separate, and co-parenting well if you do part ways

How we work

Sessions give both partners room to speak and to feel heard. Your therapist can help you each make sense of what is happening between you and learn new ways to handle your differences. Together you can work towards a relationship that feels closer and more connected for you both.

Fees and booking

Call us to talk about what you’re hoping for and to book a first appointment. We can help you choose who to see. Fees depend on which relationship therapy program suits your situation, and we’ll explain the options when you call.

Whole family

Family therapy

When things feel tense or disconnected at home, family therapy brings everyone into the room.

Book online

Together you can understand what is happening between you, talk more openly and find better ways through it.

Who it’s for

Family therapy suits families with children of any age, including adult children, as well as blended and step-families. Sometimes the whole family comes along. Other times it makes sense to see a parent and child, or siblings, on their own for some sessions. We’ll work out what fits together.

What we can help with

Families often come to us about:

  • Frequent arguments, tension or distance at home
  • Parents and teenagers struggling to understand each other
  • Blending a family, and settling into new roles and routines
  • Big changes such as separation, moving, illness or the loss of someone close
  • Supporting a child or young person through anxiety, low mood or behaviour changes
  • Rebuilding trust and connection after a difficult time

How we work

Your therapist makes sure each person gets a fair hearing, including the youngest. Rather than looking for someone to blame, sessions focus on the patterns between you and the small, practical changes that make home feel calmer. Between sessions, you may have things to try together.

Fees and booking

Call us to talk through what is happening at home and to book a first appointment. We’ll help you decide who should come along and which clinician is the best fit. Ask us about current fees and any rebates that may apply.

New parents

Perinatal & parenting support

Pregnancy, birth and the early years of parenting bring joy, and they can also bring worry, exhaustion and big changes to how you feel.

Book online

We support parents from pregnancy through the early years, so you can look after yourself while you care for your family.

Who it’s for

This support is for mothers, fathers and partners during pregnancy, after birth and through the early years of parenting. It is also for anyone finding the move into parenthood harder than expected, and for parents who want help with a baby or toddler’s sleep, behaviour or emotions. You don’t need a referral to get started.

What we can help with

  • Anxiety, low mood and feeling overwhelmed during pregnancy or after birth
  • Adjusting to life with a new baby and a changed sense of self
  • Difficult or traumatic birth experiences, pregnancy loss and fertility worries
  • Bonding with your baby and building a secure attachment
  • Sleep deprivation, stress and the strain on your relationship
  • Parenting a baby or toddler through big feelings and challenging behaviour

How we work

Sessions are warm, practical and go at your pace. Babies are welcome, and your partner can come along if that helps. We draw on evidence-based approaches, and we also run the Mothers in Mind maternal wellbeing program and Circle of Security Parenting groups, which help parents understand their child’s needs and strengthen the bond between you. We are happy to work alongside your GP, midwife or child health nurse.

Fees and booking

Call us or book online to arrange a first appointment. If your GP prepares a Mental Health Treatment Plan, you may be eligible for a Medicare rebate. Ask us about current fees and the next Circle of Security group.

Separating families

Separation & divorce support

Separation can change almost everything at once: your home, your routines, your finances and how you picture the future.

Book online

We help you look after yourself and your children through it, so you can find steady ground and build a new life around what matters most to you.

Who it’s for

Adults who are separating, recently separated or still finding their feet years later. You might have made the decision, had it made for you, or reached it together. We also see children and teenagers adjusting to changes in their family, and parents who want help supporting them.

What we can help with

  • Shock, grief and loss, even when separating was the right decision
  • Anger, guilt, anxiety or trouble sleeping
  • Making big decisions when you feel exhausted and overwhelmed
  • Talking to your children about separation and supporting them as they adjust
  • Communicating with a former partner without every conversation becoming a conflict
  • Rebuilding confidence, routines and a sense of who you are now
  • Settling into life across two homes

Support for children

Children often cope best when they have a calm adult on their side and a safe place to talk. Our child and adolescent psychologists help young people make sense of what’s happening and say the things they may be holding back to protect a parent. We also guide parents on what to say, what to look out for and when extra support might help.

Positive Co-Parenting Program

If you’re raising children across two homes, our Positive Co-Parenting Program helps you build a parenting relationship that works, ease conflict and keep your children at the centre. Parents can take part together or separately.

About the program

How we work

Your psychologist offers a steady, confidential space that is just for you, with no taking sides and no judgement. Sessions focus on what matters most right now, whether that’s getting through the week, making a difficult decision or planning for the longer term. You’ll leave with practical ways to manage stress and hard conversations, and with room to make sense of what you’ve been through.

Fees and booking

Call us to talk through what’s happening and to book a first appointment. We’ll help you find the right clinician for you or your children. Ask us about current fees and any rebates that may apply, including through a Mental Health Treatment Plan from your GP.

Separated parents

Positive Co-Parenting Program

Separation ends a relationship, but you are still both parents.

Book online

Our Positive Co-Parenting Program helps separated parents communicate better and work together, so their children can thrive across two homes.

Who it’s for

The program is for parents who have separated or are separating and want to do right by their children. You might be early in the process or several years in. Parents can take part together or separately, so it can still help if communication between you is difficult right now.

What the program covers

  • Improving communication with your co-parent
  • Managing conflicting values and different approaches to parenting
  • Adjusting to changes in family routines and dynamics
  • Encouraging respect between parents, especially in front of the children
  • Supporting your child’s healthy attachment to both parents
  • Understanding how a child thrives across two homes

How we work

The program is practical and focused on the future. You’ll leave each session with strategies you can use straight away. Because we are part of Florens, the program can sit alongside Florens Family Law, so families working through the legal side of separation can get support with the emotional and parenting side at the same time.

Fees and booking

Call us to find out when the program is next running, how it is delivered and current fees. We can also talk through whether it suits your situation, or whether another kind of support would help more.

Midlife

Menopause support

The years around menopause, including perimenopause, can bring changes to mood, sleep, energy and how you feel about yourself, often at an already busy time of life.

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We offer a calm, practical space to make sense of what is happening and find ways to feel more like yourself again.

Who it’s for

This support is for women going through perimenopause or menopause, whether the changes are new or have been building for some time. You don’t need a diagnosis or a referral to get started, and it’s fine if you’re not sure whether what you’re feeling is hormonal.

What we can help with

  • Low mood, anxiety, irritability and feeling overwhelmed
  • Poor sleep and ongoing tiredness
  • Brain fog and trouble concentrating
  • Changes in confidence, identity and body image
  • Strain on relationships, family life and work
  • Adjusting to a new stage of life

How we work

Sessions are one-on-one with a psychologist who understands this stage of life. Together you’ll look at what is affecting you most and build practical, evidence-based strategies for mood, sleep and stress. We are happy to work alongside your GP, who can talk with you about medical options. We also run Time to Thrive, a perimenopause group program for women who would like to connect with others going through the same thing.

Fees and booking

Call us or book online to arrange a first appointment. If your GP prepares a Mental Health Treatment Plan, you may be eligible for a Medicare rebate. Ask us about current fees and the next group dates.

Together

Group therapy

Group therapy brings together a small number of people with similar concerns or goals, guided by one of our psychologists or therapists.

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It’s a chance to learn, share and be supported by others who understand what you’re going through.

How we work

In a group, you work on what matters to you while hearing from people who are facing something similar. A trained clinician leads every session and helps keep the space respectful, safe and confidential. It can be a relief to realise you’re not the only one, and to offer support as well as receive it.

What a session looks like

  • Groups are small, usually four to eight people, and are run by one psychologist or therapist.
  • Sessions usually last about 75 minutes and run once a week.
  • There is time to talk, listen and share experiences.
  • Guided activities help you notice your thoughts, feelings and patterns of behaviour.
  • The format differs from one program to the next.

Our group programs

Perimenopause

Time to Thrive

A group program for women going through perimenopause and menopause, led by Gaye Idec. Learn what is happening in your body and mind, share experiences with women who understand, and build practical strategies for mood, sleep, stress and confidence. More about menopause support.

New mothers

Mothers in Mind

A maternal wellbeing program for mothers in pregnancy and the early years. It offers a supportive space to talk about the changes motherhood brings, look after your own wellbeing and build confidence in your connection with your baby. More about perinatal and parenting support.

Adolescents

Resilience programs for teens

Small, structured groups that help young people build resilience and confidence, run at our practice or within schools.

  • Anxiety management: understanding worry, calming the body and mind, and facing fears step by step.
  • Social skills: making and keeping friends, handling conflict, and feeling more at ease in social situations.
Children

Social skills groups for children

Structured, evidence-based and designed to be fun. Children practise making and keeping friends, working through disagreements, coping with worries and finding their way in social situations.

Fees and booking

  • Groups run on set dates during the year, so ask us which ones are coming up.
  • Before you join, you’ll have an initial consultation with the clinician who leads the group (the facilitator). It’s a chance to ask questions and check the group suits you.
  • Each group asks members to commit to the program, so sessions aren’t drop-in.
  • Fees vary from program to program.
  • If a group isn’t the right fit for now, individual therapy may be another option. Employers can also ask about group sessions and workshops for staff through our Employee Assistance Program.
Workplaces

Employee Assistance Program

Through our Employee Assistance Program (EAP), workplaces can give their people confidential access to a psychologist.

Book online

Staff can talk about anything that is weighing on them, whether it started at work or at home.

For employees

If your workplace funds EAP sessions with us, you can use them to talk through whatever is on your mind. You don’t have to be at breaking point to reach out. If things feel heavier than usual, that is reason enough to talk to someone.

What we can help with

Staff often talk with us about:

  • Stress, pressure and heavy workloads
  • Fatigue, low motivation and burnout
  • Juggling competing priorities and finding a better balance between work and home
  • Anxiety, low mood and other mental health concerns
  • Relationship, family or personal worries that spill over into work
  • Career questions, change and uncertainty
  • Difficult or distressing events at work

Your privacy

What you share in your sessions stays confidential. Your employer may pay for your sessions, but your psychologist won’t pass on what you talk about. At your first appointment, your psychologist will explain the usual legal and safety limits to confidentiality, so you know where you stand.

For employers

We provide EAP support to local, state-based and national organisations. Depending on what your team needs, this can include:

  • One-on-one counselling for employees
  • Group counselling sessions
  • Stress management support
  • Support for staff through a crisis at work
  • Workshops and training tailored to your workplace, on topics such as mental health awareness, managing stress, work-life balance, fatigue, motivation, career planning, juggling competing priorities and working with difficult clients

Fees and booking

  • Employees: ask your manager or HR team whether your workplace will pay for sessions with us. If it will, call us to book.
  • Employers: phone us for a chat about what your people need and how an EAP arrangement could work.
  • For leadership coaching or team development, see our Organisational psychology & coaching page.
Families

Family & supervised contact services

When parents separate, children still need time with the people who love them.

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Our supervised contact service gives families a calm, neutral place for that time to happen, with your child’s wellbeing at the centre.

Who it’s for

This service is for families going through separation, court orders or other big changes, where time together needs some extra support. We know every referral comes from a family trying to find its way, so we work without judgement. Referrals can come from:

  • Parents or other family members
  • Family lawyers and mediators
  • Court orders or directions from an agency
  • Child safety officers

What we offer

  • Supervised visits in our child-friendly rooms, a nearby outdoor space or another community setting
  • Supervised changeovers at a neutral handover point, aimed at keeping conflict low and helping your child feel comfortable
  • Child familiarisation sessions, where a court has ordered them
  • Written observation reports on request, with each report given to both parents equally
  • Therapy for a parent, the child, or a parent and child together, with a different clinician from the one who supervises contact

How we work

Our contact service is overseen by child and family psychologists. We aim to keep each visit calm and predictable, record what we see in a factual way, and treat both parents fairly. Our approach is child-centred and trauma-informed, which means your child’s safety and wellbeing come first. We follow the Guiding Principles Framework for Good Practice for children’s contact services. Any therapy stays confidential and separate from contact supervision, so the contact process remains impartial.

Fees and booking

Supervised contact is one part of our wider practice rather than a stand-alone contact centre, so we consider whether each referral is a good fit, both at the start and as things go on.

  • Get in touch: call reception to talk through your situation and our fees. Concession rates may be available.
  • Agreement and deposit: everyone involved signs a Family Contact Services Agreement before intake. A deposit towards the intake session is paid when you book, and the rest is paid on the day.
  • Intake: a senior clinician meets with each parent or carer on their own to talk through your family’s needs, any court orders and any safety worries.
  • Planning visits: after intake, we work with both sides to agree on times and places for contact, and keep you updated along the way.
Organisations

Organisational psychology & coaching

We work with leaders, teams and organisations that want to grow their people and look after them along the way.

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Our psychologists offer one-on-one coaching, tailored leadership programs and pre-employment appraisals.

Who it’s for

This service suits businesses and managers, as well as individual professionals who want support with their working life:

  • Senior leaders and executives
  • New and emerging leaders stepping into bigger roles
  • Managers guiding a team through a period of change
  • People weighing up their next career step
  • Organisations hiring for demanding or safety-sensitive roles

Leadership and executive coaching

Coaching is one-on-one and shaped around your goals. Topics people often bring include:

  • Managing teams through organisational or policy change
  • Strategic thinking and long-term planning
  • Building presence and influence at work
  • Supporting emerging leaders, and learning to coach or mentor others
  • Developing strong teams that work well together
  • Resilience and self-care for leaders
  • Career development, and supporting staff through role changes

Leadership development programs

We can design a leadership program around your organisation. We start by talking with your key people about what your managers need, then build a skills framework to suit, so the training stays practical, relevant and centred on goals you can track. A program might bring together:

  • Leadership assessments
  • 360-degree feedback
  • Hands-on skills workshops
  • Ongoing coaching or mentoring

Pre-employment psychological appraisals

Some jobs call for particular personal qualities or involve tough conditions, like working remotely, dealing with the public, or roles where safety is critical. Our appraisals add psychometric testing to your usual recruitment steps, so you can see how a candidate’s strengths line up with what the role needs. An appraisal can look at:

  • Thinking and problem-solving strengths
  • Personality traits and leadership style
  • How a person responds to stress
  • What motivates them

Fees and booking

Every workplace is different, so we begin with a conversation about your goals, your people and the kind of support that would help. Costs depend on what you need, and we’ll talk them through with you. Looking for confidential counselling for your staff? See our Employee Assistance Program page.

Professionals

Professional supervision

Supervision gives psychologists and other mental health workers a regular space to reflect on their work, build their skills and look after themselves.

Book online

With us, you meet with a Board-approved supervisor who has many years in the field.

Who it’s for

Supervision with us suits fully registered psychologists who want regular supervision or a professional consultation. We also offer peer supervision to other mental health workers, to help with the demands of their role.

Types of supervision

Supervision is a chance to step back from your caseload. It helps you reflect on your practice, keep learning and keep your skills up to date.

  • Peer supervision and professional consultation: talk through cases, ethical questions and your own practice. These sessions can help you meet your yearly CPD (continuing professional development) requirements.
  • Self-care support: guidance on caring for yourself as a clinician and managing the risk of burnout.
  • Other supervision needs: if you’re looking for a type of supervision not listed here, call us and we’ll let you know whether we can help.

Your supervisor

Dr Sarah Fraser is a Senior Clinical Psychologist with more than 25 years in psychology. She has worked in private practice, schools and research. The Psychology Board of Australia has approved her as a primary and secondary supervisor. She is also accredited through the Supervisor Training and Accreditation Program (STAP). Sarah enjoys mentoring psychologists, especially those early in their careers.

Fees and booking

  • A standard session runs for 50 minutes.
  • Longer sessions of 90 or 120 minutes can be booked when a specific AHPRA or Psychology Board standard calls for them.
  • Fees depend on the type of supervision, how long the session is, and whether it’s within or outside our usual clinic hours.
  • Call us to talk through which type of supervision suits your stage of practice. We’ll let you know the current fee before you book.

We acknowledge the Traditional Owners of the land on which we work, and pay our respects to Elders past, present and emerging.

We celebrate diversity in all its forms and are committed to an inclusive environment where everyone feels supported, valued and respected.
Senior Clinical Psychologist

Dr Vicky Wall

Child, family and general/adult psychology

Wellington Point or online

Vicky has special interests in trauma and in supporting new parents, including perinatal and postnatal wellbeing. She also works with children and their families, helping with:

  • Anxiety
  • Low mood
  • Phobias
  • Challenging behaviour
  • Trauma
  • Emotional regulation
  • Parenting challenges
  • Assessments & Neurodivergence support
  • Perinatal and postnatal wellbeing

Vicky is an experienced clinical psychologist. She is passionate about helping children, adults and families to feel better or gain clarity in their lives, through identifying their needs and working towards agreed goals, be it assessment or therapy. She values working creatively, collaboratively and transparently with individuals and their chosen support people, going at a pace that is right for them, consulting the evidence-base and working flexibly to meet needs.

Vicky has worked with a diverse range of people and mental health conditions including anxiety, low mood, voice hearers, trauma, attachment difficulties and phobias. She is trained in a variety of psychological models, including EMDR. She is also trained in a wide range of psychological and neurodevelopmental assessments and support including ADHD, Autism, Cognitive and Learning Assessments.

As Director of Strategy and Growth, Vicky shapes the direction of the practice, helping it grow so more people can get the right support.

Originally trained in England, Vicky has a wealth of experience in public, private, inpatient and community settings. She has also worked extensively with fostering services and with children, young people, adults and parents/guardians.

Outside of work Vicky spends time with family, friends and her dog Chester, who also made the trip from England! She loves to travel and explore new places, including waterfalls and bush walks, coupled with some cake to boost the energy levels!

Senior Clinical Psychologist | Board-Approved Clinical Supervisor

Dr Sarah Fraser

Child, Family and Adult Psychology

Wellington Point or online

How Sarah can help you or your child

With over 25 years’ experience across a broad range of psychological concerns, Sarah provides support for:

Mental Health
  • Anxiety Disorders and phobias
  • Stress Management
  • Mood Disorders & Depression
  • Psychological Support for Individuals Managing Complex Medical Conditions
  • Adjustment Disorders
  • Obsessive-Compulsive Disorder (OCD)
  • Post-Traumatic Stress Disorder (PTSD)
  • Developmental Trauma
  • Behavioural Addictions
  • Neurodivergence
  • Autism Spectrum Disorder (ASD)
  • Attention-Deficit Hyperactivity Disorder (ADHD)
Relationships & Family
  • Relationship Difficulties
  • Couple Therapy
  • Grief & Loss
  • Parenting Strategies
Assessments
  • ADHD and Autism Spectrum Disorder Assessment & Diagnosis
  • Cognitive (IQ) & Learning Disorder Assessment
  • Adaptive Skills Assessment
Age Range
  • Babies, toddlers, and children of all ages
  • Adolescents
  • Adults
  • Families & Couples

More about Sarah

With 25 years of experience across clinical practice, research, supervision, and program development, Sarah is a highly skilled Senior Clinical Psychologist with a deep commitment to supporting children, adolescents, adults, and families. She brings a wealth of expertise in evidence-based therapy, assessment, and clinical supervision, with a passion for helping clients of all ages navigate complex mental health challenges and life transitions.

Her extensive career spans private practice, educational settings and research environments, where she has led comprehensive assessments, therapeutic interventions, and program development initiatives. She is particularly adept at working with clients with complex needs, using her advanced knowledge in cognitive, emotional, and behavioural therapies to drive meaningful change.

As Director of Clinical Governance, Sarah leads the standards of care across the practice, overseeing clinical quality, safety and best practice.

As a Board-Approved Clinical Supervisor, Sarah is dedicated to mentoring and training early-career psychologists, ensuring the next generation of mental health professionals upholds the highest standards of ethical practice and clinical excellence.

Passionate About Supporting Children & Families

Sarah has extensive experience working with children of all ages, from early childhood through adolescence, helping them navigate emotional, social, and behavioural challenges. She understands that childhood and adolescence are critical periods for psychological development and is passionate about creating a safe, engaging, and supportive therapeutic environment for her young clients.

Her work in schools, private practice, and research settings has provided her with deep insight into the unique challenges children face, including anxiety, ADHD, autism spectrum disorder, learning difficulties, trauma, and family changes. She specialises in helping children develop emotional regulation skills, social and self-confidence, and resilience, while also providing parental guidance and support to strengthen family dynamics.

She has also played a pivotal role in early intervention and school-based mental health initiatives, collaborating closely with teachers, parents, and multidisciplinary teams to ensure that children receive the right support at the right time. She is skilled in cognitive, psychoeducational, and neurodevelopmental assessments, providing valuable insights into learning and behavioural difficulties that may impact a child’s well-being and academic success.

Alongside her clinical work, Sarah has contributed extensively to research and program development, with experience in qualitative and quantitative research methodologies, data analysis, and project coordination. She has played a key role in evaluating early childhood intervention programs and implementing evidence-based strategies to improve community mental health outcomes.

Senior Psychologist

Gaye Idec

Adults across the lifespan, couples and families

Wellington Point or online

Gaye works with adults at every stage of life, as well as couples and families. Her special interests are perimenopause and menopause support, trauma, veterans and their families, and relationship therapy.

Special interests

  • Perimenopause and menopause: Support with the mood changes, anxiety, sleep disruption and sense of identity that can come with this stage of life.
  • Trauma: A safe, steady space to process what has happened and rebuild a sense of safety and resilience.
  • Veterans and their families: Understanding of military service and the move back to civilian life, for veterans and the people close to them.
  • Relationship therapy: Helping couples communicate better, work through conflict and reconnect.

Gaye also helps with

  • Stress and burnout
  • Anxiety and low mood
  • Grief and loss
  • Big life changes, including relationships, career and living with chronic pain

Her approach is warm, practical and grounded in evidence-based therapy. She meets each person where they are, works to their strengths, and gives them strategies they can keep using long after sessions end.

Outside the therapy room, Gaye is a keen sportsperson and traveller.

GP & Therapist

Dr Matt Warburton

MBChB MRCGP FRACGP APS (Assoc.)

Bulimba or online

Graduating in medicine in 2001, his 20+ years of clinical experience led naturally to him taking further study to enable him to better assist people with any psychological difficulty including stress, exhaustion, anxiety, depression, OCD, PTSD, alcohol and drug use and burnout.

Dr Matt is a GP and psychotherapist who uses Acceptance and Commitment Therapy (ACT) to help his patients and clients.

Discovering how helpful and liberating ACT is, both personally and professionally, he delights in sharing it with his clients and the opportunities it provides him to help his clients to get closer to living their best life.

Senior Psychologist

Jason Dean

Adults with stress, anxiety, burnout, work and life changes

Bulimba or online

Jason is a senior psychologist with more than 30 years’ experience across clinical, corporate and organisational work, and a master’s degree in organisational psychology. He works with adults, and his areas of interest include:

  • Anxiety, worry and panic
  • Burnout and work stress
  • Low mood or lack of motivation
  • Focus, attention and procrastination
  • Decisions and career changes
  • Executive coaching and workplace concerns
  • Relationships and resolving conflict
  • Managing anger and big emotions
  • Men’s health and recovery from addiction
  • Grief, loss and trauma
  • Healthy ageing
  • Performance in sport

His career has taken him into a wide mix of workplaces, from banking, law and government to construction, media, health, education and sport. He has supported individuals, leaders and teams through counselling, coaching and critical incident response, provided Employee Assistance Program (EAP) support in person and by telehealth, and trained staff in demanding roles. He often helps people with burnout, difficult conversations, workplace processes and planning a career move.

Jason knows that change takes effort and that talking about hard feelings can be tough. His manner is calm, warm and free of judgement, and sessions stay focused on practical next steps you can try between appointments.

Outside the practice he swims with Masters Swimming, performs as a singer and guitarist, and plays golf.

Clinical Psychologist

Nadine Piot

Adults of all ages, in English and French

Bulimba or online

Nadine is a clinical psychologist with a calm, reflective way of working. She offers adults a warm, non-judgemental place to talk openly, be properly listened to and work out what matters most to them.

Her career has spanned private practice, hospitals and the corporate world. Alongside one-on-one therapy she has run therapy workshops for hospital inpatients, facilitated support groups for parents in the perinatal period, delivered social skills programs for neurodivergent young people and taught Mental Health First Aid.

She also holds a master’s degree in management and has worked for large international companies, so she understands how workplaces run and the pressures they can bring.

Originally from France, Nadine lived in the USA and East Asia before making Australia home. She knows how culture shapes who we are and how unsettling a move to a new country can be, and as a mum of two she understands the juggle of family life.

At a glance

  • Adults at every stage of life
  • Sessions in English or French
  • Appointments in person or online
Family & Relationship Therapist

Karly O’Shea

Perinatal, parenting and couples support, the Positive Co-Parenting Program and Circle of Security Parenting groups

Wellington Point or online

Karly has a Bachelor of Psychology (Honours) and a Master of Counselling & Psychotherapy. She has a special interest in perinatal, parenting and relationship counselling, and is passionate about helping parents and caregivers strengthen their bond with their children, as well as helping couples build relationships that feel connected and understood.

Karly facilitates our Circle of Security Parenting group programs, a research-backed framework for fostering secure attachment. She values its emphasis on being a ‘good enough’ parent rather than striving for perfection. She offers play-based therapy for young children, and is also trained in Accelerated Resolution Therapy (ART), a structured approach to working through difficult memories and experiences.

Positive Co-Parenting Program

Karly has played a pivotal role in developing our Positive Co-Parenting Program, and delivers it to families across Australia. The program helps separated parents communicate better, ease conflict and keep their children at the centre. She also trains other practitioners to run the program through a train-the-trainer model.

Gottman Method couples therapy

Karly is Gottman-trained and applies the Gottman Method in her relationship therapy. Developed by Drs John and Julie Gottman from more than 40 years of research with thousands of couples, it is one of the most researched and respected approaches to couples therapy in the world.

Therapy starts with a thorough assessment of your relationship, including its strengths. From there, Karly helps you deepen friendship and fondness, manage conflict without the patterns that do the most harm (which the Gottmans call criticism, contempt, defensiveness and stonewalling), repair after arguments, and build a shared sense of meaning together. You leave with practical tools you can keep using at home.

With a warm, supportive and strengths-focused approach, Karly creates a safe space for clients to explore their relationships with their children, their partners and themselves, and to move forward with confidence.

Outside the therapy room, you’ll usually find Karly lacing up her roller skates or reading a good book.

How can we help?

Our friendly reception team can help you find the right clinician or service.

Please give us a phone number or an email address, or both.

Preferred location

Please don’t include health or clinical details. We’ll talk with you about what you need privately. We use your details only to respond to your enquiry. See our .

Not for emergencies: call 000 or Lifeline on 13 11 14.

Book an appointment

How would you like to meet?

Choose a practice or an online session to see available times.

Inner Brisbane

Bulimba

8/77 Oxford Street
Bulimba QLD 4171

Book now
Bayside

Wellington Point

7/687-689 Old Cleveland Road East
Wellington Point QLD 4160

Book now

Online

A video session with any of our clinicians, wherever you are in Australia.

Book now
Payments

Payment terms

Payment

All session fees need to be paid prior to, or at the time of your session.

Our practice uses secure automatic payments processing and you will require a credit / debit card to register with our clinic upon intake to ensure automatic payments processing. We also have EFTPOS facilities on-site and will request payment prior to your appointment.

Current fees

Fees vary depending on the service and the clinician you see. Please confirm current fees with our reception team on (07) 3207 1851 or reception@florenspsychology.com.au before your first appointment. They can also help you check whether a Medicare or other rebate may apply.

Concession appointments: We understand that financial difficulties can limit access to psychology services. We are committed to supporting our community to access excellent care and have a limited number of concession appointments available for those experiencing financial hardship. Please speak to your treating therapist or our Admin team to discuss.

Private health insurance

If you have private health insurance, you might be eligible for rebates on some sessions, but this depends on your specific coverage, so it’s best to check with your insurance provider. Keep in mind that you cannot claim both Medicare and private health fund rebates for the same session.

Cancellation policy

We understand that life can be busy and that you may need to reschedule your appointment from time to time. We do our best to be flexible, however due to the nature of psychology sessions, it is difficult to fill a cancelled appointment at short notice. This policy is consistent with accepted industry practice and aims to respect our psychologists and clients (including waitlist clients).

All clients are required to agree to the following Cancellation Policy at the time of booking their appointment.

Cancellation or rescheduling

Reminders

To help you avoid incurring the cancellation fee, you will receive a reminder text message and email three (3) business days prior to your appointment. Please note however that it is ultimately your responsibility to remember your appointments and to reschedule the appointment with sufficient notice in the event you are unable to attend. We will not be responsible if you do not receive a text message or email reminder. Failure to confirm your appointment by responding to the reminder text message does not cancel your appointment. You will need to contact us by phone or email to cancel or reschedule your appointment.

Payment

Fees are payable when cancelling by phone or will be automatically charged to the card on file. Outstanding payments beyond 7 days may be sent to collections, with additional charges.

Extenuating circumstances

Please speak to reception if you have extenuating circumstances that have resulted in an urgent need to reschedule your appointment within the minimum notice period. Extenuating circumstances will be considered on a case by case basis. Please note that evidence may be required to support your request for special consideration.

We appreciate your understanding.

Privacy

Privacy policy

This document describes the privacy policy of Thinkwell Health Pty Ltd trading as Florens Psychology & Wellbeing (“Florens Psychology & Wellbeing”, “we”, “us”, “our practice”) for protecting the privacy of personal information we collect about you, including information collected directly from you in the course of providing our service as well as through our website, located at www.florenspsychology.com.au

The psychology services we provide are bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

If you do not wish for your personal information to be collected in a way anticipated by this privacy policy, you may remain anonymous, but we may not be in a position to provide services to you

What kinds of personal information we collect and store

The types of personal information we collect and store during the course providing psychology services may include:

How clients personal information is collected and where it is stored

Personal and health information is collected in a number of ways:

Personal and health information is stored in the following ways:

AI-assisted note-taking

Some of our clinicians use an AI scribe, such as Heidi Health or NovoNote (by NovoPsych), to help write clinical notes. With your consent, the scribe listens to the session and drafts a summary for your psychologist, giving them more of the session to focus on you.

If you have questions about how an AI scribe is used in your sessions, please ask your psychologist or our reception team.

If a data breach occurs involving personal information and the breach is likely to cause harm, we will notify the client as soon as possible in accordance with the Privacy Act and related legislation.

Why we collect, hold, use and disclose personal information

It is necessary for Florens Psychology & Wellbeing to collect, hold, and use information to provide our services, including for the following purposes:

We may share confidential information in the following circumstances as stipulated in the APS Code of Ethics:

Your personal information is not likely to be sent overseas, except in the case that overseas data storage facilities are used by providers such as Google. In each case, data is stored in encrypted form and cannot be accessed or viewed by those affiliated with each provider except under rare legal circumstances.

How you can ask to access or correct personal information

Clients can request details of personal information that we hold about them in certain circumstances set out in the Privacy Act. If there is no legal or ethical contraindication to providing this access, we will provide access to the information if it is reasonable and practicable to do so. If your request requires significant time and effort to action, we may ask for compensation for this. If a client believes that any information that we hold about them is inaccurate, out of date, incomplete, irrelevant, or misleading, we ask that they please contact us. We will do our best to promptly correct any information found to be inaccurate unless it is impracticable or unlawful to do so.

Concerns

If concerns arise or you would like to make a complaint about our privacy practices, we ask that you first raise these with our Privacy Officer. If a client is unsatisfied with the response, they may lodge a formal complaint about the use of, disclosure of, or access to, their personal information, with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/ or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001

The Australian Privacy Principles are available online: https://www.oaic.gov.au/privacy/australian-privacy-principles

Marketing and communications

From time to time, we may send you information about our services, programs and events, or promotional material from our trusted referrers or related entities within the Florens Group, such as Florens Family Law.

We only use your contact details for this. We never use your clinical or health information for marketing, and we do not sell or pass on your personal information to other organisations for their own marketing.

You are welcome to opt out at any time, either by using the unsubscribe link in any of our emails or by letting our reception team know. Opting out will not affect your care.

Links to other websites

We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by it on our Site.

Check back to find the current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Thinkwell Health Pty Ltd trading as Florens Psychology & Wellbeing

Email: reception@florenspsychology.com.au

Last update: 22/08/2024